Scale Customer Engagement on WhatsApp
Engage 80% of your customers on WhatsApp with secure, AI-powered solutions. Provide personalized support, foster lasting relationships, and drive repeat sales with a contact centre tailored to your business needs.
Boost customer loyalty
Deliver personalized, context-aware support across any channel to keep customers engaged and loyal.
Improve work efficiency
Let AI take control of customer engagement, reducing reliance on workforce costs and minimizing attrition. Harness intelligent automation to enhance self-service and optimize productivity effortlessly.
Optimize tech investments
Seamlessly unify, integrate, and customize your WhatsApp engagement ecosystem to reduce costs, simplify IT operations, and enhance collaboration across teams—all while delivering smarter, AI-driven customer interactions.
Resolv delivers personalized, AI-powered sales and support experiences across the customer journey.
omnichannel experience
Seamless Customer Engagement
Engage customers seamlessly across all channels and meet them where they are.
WhatsApp – Instantly connect with global customers on WhatsApp
In-App Chat – Handle customer inquiries seamlessly within your app for a smooth user experience.
Live Chat – Prioritize and route critical tickets to human agents for faster resolution.
SUPERVISION
Role-Based Supervision
Ensure smooth operations with structured oversight, where AI, agents, supervisors, and team leads collaborate seamlessly to enhance customer interactions.
Intelligent Routing & Automation – AI directs customer queries to the right agents, ensuring faster and more accurate responses.
Real-Time Monitoring & Insights – Supervisors and team leads track conversations, provide guidance, and optimize performance through live analytics.
Efficient Escalation & Resolution – Complex issues are quickly escalated to senior agents or supervisors, reducing response times and improving customer satisfaction.
GenAI
Chat Summarization
Quickly analyze customer interactions to generate concise issue and resolution summaries, improving efficiency and agent productivity.
Automated Issue Analysis – AI scans conversations to identify key concerns and extract critical details.
Concise Resolution Summaries – Generates clear, structured summaries of how issues were resolved for easy reference.
Enhanced Team Efficiency – Reduces manual effort, enabling agents and supervisors to focus on improving customer experience.
Genai
Smart Suggestions
Enhance agent efficiency with AI-powered text suggestions that understand chat context and provide relevant responses in real time.
Context-Aware Assistance – AI analyzes ongoing conversations to suggest the most relevant replies.
Faster Response Time – Reduces typing effort, enabling agents to handle customer queries quickly and efficiently.
Consistent & Accurate Messaging – Ensures responses align with company guidelines, improving communication quality.
Real Time Insights
Measure, track, and improve performance
Gain real-time insights into chat analytics, agent activity, and ongoing conversations to optimize customer support efficiency.
Real-Time Chat Analytics – Monitor conversation trends, response times, and customer satisfaction metrics.
Agent Performance Tracking – Track agent availability, workload, and productivity for better team management.
Data-Driven Optimization – Use insights to refine workflows, enhance response strategies, and improve overall efficiency.
Genai
Secure Chats with Smart Moderation
Protect your business and users with real-time content moderation on WhatsApp. Automatically detect and mask sensitive data to prevent unauthorized access, ensuring privacy and compliance with global data protection regulations like GDPR and India’s DPDP Act — all with ease.
Enhanced Privacy Protection – Instantly mask personal data like PAN, Aadhaar, and credit card numbers, safeguarding user information.
Seamless Compliance – Stay aligned with data protection regulations without manual intervention, reducing compliance risks.
Boosted Trust & Efficiency – Provide a secure chat environment, enhancing user confidence while streamlining operations.
View, Analyze, Act.
Logistics
Transform your logistics customer service with Resolv. Say goodbye to long wait times. Streamline interactions, reduce response times, and deliver personalized, AI-driven support that delights customers and builds loyalty.
Healthcare
Experience the power of Resolv for healthcare. Increase patient satisfaction, improve operational efficiency, and drive better health outcomes.
EduTech
Boost ROI and automate lead nurturing, personalize communication, and streamline enrollment processes to optimize marketing spend, improve conversion rates, and increase student enrollment.
Tourism
Increase travel bookings with Resolv. Streamlined interactions, faster responses, and personalized AI support drive higher conversion rates.
Hospitality
Gain a competitive edge with Resolv. Leverage data-driven insights to personalize guest experiences, optimize marketing spend, and drive direct bookings.
Customer Service
Boost customer lifetime value with Resolv. Drive deeper engagement, personalize experiences, and build stronger customer relationships.
What sets Resolv apart
Higher CSAT
Boost customer acquisition with ease using Resolv! Our automated onboarding and streamlined workflows help you cut costs while maximizing your ROI.
Increased Retention
Build lasting customer loyalty with personalized experiences, automated engagement, and timely support to nurture stronger, long-term relationships.
CAC Reduction
Elevate customer satisfaction with seamless interactions, lightning-fast responses, and AI-powered support—delivering a better, happier customer experience.
Support
Frequently Asked Questions
How does a WhatsApp Contact Center improve customer service?
Can a WhatsApp Contact Center handle multiple conversations at once?
What features are available in a WhatsApp Contact Center?
Is a WhatsApp Contact Center secure for customer interactions?
How can businesses integrate a WhatsApp Contact Center with their existing support systems?